Let us welcome you home to The Hamlets at Duncan in Duncan, BC.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Living communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. 

Our Vision: For every person to feel at home. 

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours. 

As the first point of contact, the Concierge plays a valuable role and is responsible for ensuring exceptional service through greeting residents, team members and visitors. This role demonstrates innovative thinking and provides support to all team members as needed.  

Responsibilities 

• Provide a friendly and approachable image as the first point of contact 
• Maintain a welcoming environment for residents, staff, and visitors 
• Ability to build relationships with residents, staff, and visitors while using compassion when dealing with difficult situations 
• Manage incoming calls and transfer to appropriate individual
• Respond to emergency calls immediately
• Respond to resident inquiries promptly
• Operate and maintain office equipment 
• General administrative support; documentation, mail/courier, office supply inventory 
• Other duties as assigned to support operational requirements
• Ensure resident daily checks are completed and procedures followed
• Execute fire, safety and emergency plan on evenings as required.
• Ensure the Concierge Desk and lobby area kept neat and tidy. 
• Assume person in charge responsibilities

Qualifications and Experience 

• One (1) year experience in a similar role is preferred 
• Completion of post-secondary administration program is an asset 
• Demonstrated excellent customer service skills 
• Superior interpersonal skills to interact with residents, staff and visitors 
• Excellent written and oral communication skills, demonstrating strong attention to detail and accuracy 
• Strong sense of ethics and the ability to handle sensitive information with tact and discretion 
• Exceptional organizational skills with the ability to handle multiple tasks and priorities, strong problem solving and analytical skills 
• Strong computer literacy including effective working skills with Microsoft Suite 
• Ability to work independently and in a team setting 
• Experience working in a fast-paced environment 
• Reliable, responsible and uses sound judgement

Conditions of Employment 

• Clear Criminal Record Check 
• Clear Vulnerable Sector Check